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BARISTA

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When you receive an order processing confirmation by email, a tracking number is automatically provided. This tracking number will remain inactive until your package is picked up by one of our carriers. Once the order is collected from our premises, you will then be able to track the package live! This process may take about one business day.</span></p>

When you receive an order processing confirmation by email, a tracking number is automatically provided. This tracking number will remain inactive until your package is picked up by one of our carriers. Once the order is collected from our premises,

Why is my tracking number not active?

SHIPPING

I haven't received my package, even though it's marked as delivered. What can I do?

I received the wrong order, what should I do?

How does the return procedure work?

How should I store my coffee?

Do you offer organic and/or fair-trade coffees?

I need non-oily beans for my machine, are your beans oily?

What are tasting notes?

How to understand the characteristics: Intensity, Acidity, and Bitterness?

I don't see an expiration date on your bags. What does the lot number mean?

Are your bags recyclable?

Which coffee should I choose?

Which grind should I choose?

GENERAL QUESTIONS

How to choose the right residential machine for my needs?

How do I extract a good espresso?

How do I adjust the grind on my grinder?

How do you make cold brew?

How many coffees can I make with 500g of ground coffee?

COFFEE AT HOME

How can I give a training course as a gift?

Can I bring my own machine to a training course?

General description of the training courses

There are no available training course dates, what can I do?

Why can't I order more than 4 tickets for a training course?

WORKSHOPS

How do I subscribe?

How do I manage my subscription?

How do I add or modify products in my subscription?

How do I skip my next recurring order?

How do I modify the date of my next order?

How do I modify the delivery frequency of my subscription?

How do I pause my subscription?

How do I reactivate my subscription?

How do I change the payment method for my subscription?

How do I add a one-time product to my subscription?

What are the benefits of a subscription?

I subscribed by mistake, how can I unsubscribe?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

Why is my tracking number not active?Updated a year ago