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SHIPPING

I haven't received my package, even though it's marked as delivered. What can I do?

By checking the tracking number provided in your order confirmation email, you can get a good idea of the progress of your coffee delivery. It will also indicate if the package was left at your doorstep, in a community mailbox, or at your local picku

Why is my tracking number not active?

When you receive an order processing confirmation by email, a tracking number is automatically provided. This tracking number will remain inactive until your package is picked up by one of our carriers. Once the order is collected from our premises,

I received the wrong order, what should I do?

If you received the wrong order, we will certainly rectify the situation! To let us know,, simply reply to your order confirmation email, which is sent automatically after your payment processes. Please include your order number, the items you ordere

How does the return procedure work?

Please refer to the following page: DELIVERY AND RETURNS POLICY