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SUBSCRIPTION PROGRAM

How do I subscribe?

You can subscribe by selecting "Subscribe and receive coffee at the chosen frequency" directly on the product page of the coffee you wish to receive through a subscription. You can choose the frequency at which you want to receive your coffee, as wel

How do I manage my subscription?

To access the subscription management page, click on "Login" at the top right of your screen. If you are subscribed and don't have an account, select "Forgot password" and enter the email address to which you received your subscription confirmation.

How do I add or modify products in my subscription?

Click on the "Edit products" button, and a window will open. To add a product, click on the "Add products to your subscription" button. Then select the coffee you want to receive, choose the size and grind from the drop-down menu, select the quantity

How do I skip my next recurring order?

On the subscription management page, click on the "Skip" button. Select the duration of time you want to pass before receiving your next order.

How do I modify the date of my next order?

On the subscription management page, click on the "Next order date" button. Select the date on which you want to place your next order. Click "Confirm."

How do I modify the delivery frequency of my subscription?

On the subscription management page, click on the "Modify frequency" button. In the drop-down menu, select the frequency at which you want to receive your coffee. Click "Confirm."

How do I pause my subscription?

On the subscription management page, click on the "Pause" button. Click on "Pause" in the displayed window.

How do I reactivate my subscription?

On the subscription management page, click on the "Reactivate" button. Click on "Reactivate" in the displayed window.

How do I change the payment method for my subscription?

On the subscription management page, click on the "Shipping and billing" button. In the displayed section, click "Edit" on the right side of the Billing Information column. Click "Change payment method" at the top right of the page that appears. Clic

How do I add a one-time product to my subscription?

On the subscription management page, on the right side, you will see a column titled "Add to your next order (one-time only)". These are all our products available for a one-time purchase. Click the "+" button, then confirm your addition to receive i

What are the benefits of a subscription?

Never run out of coffee! Receive freshly roasted coffee at your chosen frequency!. Get free shipping on purchases of 1 kilogram or more. Receive a 15% discount on all your coffee orders. Access exclusive content and a private Facebook group. No commi

I subscribed by mistake, how can I unsubscribe?

Contact our customer service at 514-381-CAFE, and we will help you rectify the situation!

Why didn't I receive my seasonal coffee sample?

We indeed offer an exclusive tasting bag to our subscribers upon the release of our seasonal products. These gifts are not systematically distributed throughout the year. If you believe there was an error, please contact our customer service to let u

I saw a promotion, how can I take advantage of it?

Since subscribers already receive a discount on each recurring order, our promotions cannot be applied to those orders. If you wish to take advantage of a promotion, you need to place a regular order through our online store.

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

Contact our customer service at 514-381-CAFE or [email protected], and we will help you rectify the situation!