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BARISTA

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">f the order is not yet in the shipping process, we can make modifications after the confirmation. To do so, please contact our customer service at 514-381-CAFE, and we will be able to help you rectify the situation!</span></p>

f the order is not yet in the shipping process, we can make modifications after the confirmation. To do so, please contact our customer service at 514-381-CAFE, and we will be able to help you rectify the situation!

I want to modify an already confirmed order, how can I do that?

TECHNICAL SUPPORT

I haven't received my package, even though it's marked as delivered. What can I do?

Why is my tracking number not active?

I received the wrong order, what should I do?

How does the return procedure work?

SHIPPING

How should I store my coffee?

Do you offer organic and/or fair-trade coffees?

I need non-oily beans for my machine, are your beans oily?

What are tasting notes?

How to understand the characteristics: Intensity, Acidity, and Bitterness?

I don't see an expiration date on your bags. What does the lot number mean?

Are your bags recyclable?

Which coffee should I choose?

Which grind should I choose?

GENERAL QUESTIONS

How to choose the right residential machine for my needs?

How do I extract a good espresso?

How do I adjust the grind on my grinder?

How do you make cold brew?

How many coffees can I make with 500g of ground coffee?

COFFEE AT HOME

How can I give a training course as a gift?

Can I bring my own machine to a training course?

General description of the training courses

There are no available training course dates, what can I do?

Why can't I order more than 4 tickets for a training course?

WORKSHOPS

How do I subscribe?

How do I manage my subscription?

How do I add or modify products in my subscription?

How do I skip my next recurring order?

How do I modify the date of my next order?

How do I modify the delivery frequency of my subscription?

How do I pause my subscription?

How do I reactivate my subscription?

How do I change the payment method for my subscription?

How do I add a one-time product to my subscription?

What are the benefits of a subscription?

I subscribed by mistake, how can I unsubscribe?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

SUBSCRIPTION PROGRAM

I can't log in.

I'm unable to add a promo code.

I want to modify an already confirmed order, how can I do that?Updated a year ago