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BARISTA

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Click on &quot;Connexion&quot; at the top right corner of your screen.&#xA0; <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you don&apos;t have an account or if you have forgotten your password, select &quot;Mot de passe oubli&#xE9;&quot; (Forgot password) and enter the email address to which you received your order confirmations on the password reset screen. You will then receive an email that will allow you to create a new password. Follow the instructions in the email, and your account will be created. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If this method doesn&apos;t work, please contact our customer service at 514-381-CAFE, and we will be happy to find a solution to your problem.

Click on "Connexion" at the top right corner of your screen. If you don't have an account or if you have forgotten your password, select "Mot de passe oublié" (Forgot password) and enter the email address to which you received your order confirmation

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TECHNICAL SUPPORT

I haven't received my package, even though it's marked as delivered. What can I do?

Why is my tracking number not active?

I received the wrong order, what should I do?

How does the return procedure work?

SHIPPING

How should I store my coffee?

Do you offer organic and/or fair-trade coffees?

I need non-oily beans for my machine, are your beans oily?

What are tasting notes?

How to understand the characteristics: Intensity, Acidity, and Bitterness?

I don't see an expiration date on your bags. What does the lot number mean?

Are your bags recyclable?

Which coffee should I choose?

Which grind should I choose?

GENERAL QUESTIONS

How to choose the right residential machine for my needs?

How do I extract a good espresso?

How do I adjust the grind on my grinder?

How do you make cold brew?

How many coffees can I make with 500g of ground coffee?

COFFEE AT HOME

How can I give a training course as a gift?

Can I bring my own machine to a training course?

General description of the training courses

There are no available training course dates, what can I do?

Why can't I order more than 4 tickets for a training course?

WORKSHOPS

How do I subscribe?

How do I manage my subscription?

How do I add or modify products in my subscription?

How do I skip my next recurring order?

How do I modify the date of my next order?

How do I modify the delivery frequency of my subscription?

How do I pause my subscription?

How do I reactivate my subscription?

How do I change the payment method for my subscription?

How do I add a one-time product to my subscription?

What are the benefits of a subscription?

I subscribed by mistake, how can I unsubscribe?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

SUBSCRIPTION PROGRAM

I'm unable to add a promo code.

I want to modify an already confirmed order, how can I do that?

I can't log in.Updated a year ago